Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do you fix an unresponsive add-ons window?

more options

Whenever the add-ons window is opened, the window itself can be streached and moved, and although everything inside the window will highlight normally with mouse-over, a click inside the window closes the window, preventing me from using the add-ons whatsoever. My question is this: how do I fix this? I have already done a clean un-install, which worked for about 30 seconds. Firefox itself doesn't crash, but the add-ons window closes.

Whenever the add-ons window is opened, the window itself can be streached and moved, and although everything inside the window will highlight normally with mouse-over, a click inside the window closes the window, preventing me from using the add-ons whatsoever. My question is this: how do I fix this? I have already done a clean un-install, which worked for about 30 seconds. Firefox itself doesn't crash, but the add-ons window closes.

All Replies (5)

more options

Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

more options

Thank you for responding so quickly, I appreciate it, and NO, I just tried it, and in safe mode it works just fine. However, I have un-installed and re-installed firefox twice, the second time clearing data, as well, in case that was doing it, but it wasn't. As I said, safe mode does not have this problem. thank you for helping.

more options

Since it's ok in the Firefox SafeMode, you need to troubleshoot your extensions to figure out which one is causing that lockup of the Addons window. http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

more options

i am useing facebook game and when i play it tell me that it crashed what can i do to stop it

more options

Hi everyone

I have the same problem with Mozilla Firefox 3.6.6, but in my case the problem isn't solved when starting in safe-mode. I then tried Firefox Portable Edition 3.6.6. And there the Add-on window is closed automatically too. Isn't that strange?

Hope you have a solution for my problem