חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

It says my user name is incorrect...any my password is wrong I know they right am still using them can't set up Thunder

  • 13 תגובות
  • 87 have this problem
  • 2 views
  • תגובה אחרונה מאת Matt

more options

I set it up and have the incoming and outgoing mail settings correct. POP3 mail.allcom.net. SMTP mail.allcom.net. I know my user name is correct , I use it every day. It says incorrect user name or password. Some please help.

I set it up and have the incoming and outgoing mail settings correct. POP3 mail.allcom.net. SMTP mail.allcom.net. I know my user name is correct , I use it every day. It says incorrect user name or password. Some please help.

כל התגובות (13)

more options

Verify your credentials using webmail.

more options

Thanks for the comment...what do you mean "Web Mail"  ?? Thanks

more options

Webmail means to access your email account with a web browser.

more options

I can log into my email using my web browser with no poblem. However, when I use the same info in Thunderbird mail it says incorrect user name or password. I can't continue past that point until I resolve this.

Thanks..again...I will wait for your reply.

more options

Are you still trying to set-up the account, or has the account already been set-up, and you get the error when trying to retrieve mail?

more options

I get invalid username or password when I need to use for the first time on setup. No I'm only at the very beginning because it will not let me go any further. Thanks.

more options

Did you enter your user ID in the correct format? Some mail servers expect the entire email address as user ID, others only accept the part before the @ sign.

more options

When I check in via webmail I only use the first part before the @. I have tried it both ways on Thunderbird...neither on works. This is usually very simple I just don't understand why it doesn't work. Please try to help!

more options

When trying to set-up the account, how do you do it?

Do you run the new account wizard?

https://support.mozilla.org/en-US/kb/automatic-account-configuration

more options

Yes...use the wizard.. and click want to use existing email account

more options

want to use existing email account

I don't understand that. Please follow the instructions in the article.

more options

Thanks for all the help. I never really figured out what was wrong. I must have changed emails over 100 times and no problems. However, not on this one. So what I did is open a new email account at yahoo and BINGO...it worked the first time.

Thanks for all the help!!!!!

more options

Yahoo (at least old accounts) have a setting on the web page to allow POP access. I wonder if that was your issue.