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My saved sub-folders have not migrated over from mail.com

  • 11 תגובות
  • 5 have this problem
  • 1 view
  • תגובה אחרונה מאת KatieWaters

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Hi, I recently downloaded Thunderbird to have a decent email system. I have 4 email addresses. 2 for my website, and 2 personal. My main personal one when I am in mail.com has several sub-folders going off the main inbox. They have not all migrated over, and I need them. Can you please help? Thanks, Katie

Hi, I recently downloaded Thunderbird to have a decent email system. I have 4 email addresses. 2 for my website, and 2 personal. My main personal one when I am in mail.com has several sub-folders going off the main inbox. They have not all migrated over, and I need them. Can you please help? Thanks, Katie

כל התגובות (11)

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Is it an IMAP account you have created in Thunderbird?

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Im not sure Matt, Im pretty useless at all this stuff. Possibly yeah?

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Possibly Nah, as POP mail accounts get inbox only and imap accounts get folders it is actually pretty important.

Tools menu (Alt+T) > account settings and click on your accounts name (above server settings) the first this on the right pane is the account type.

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Hi Matt,

I have looked and I am sorry but I cannot figure it out. When I go into account settings I cannot see account type.

Katie

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I think it's under "Server Settings"'.

השתנתה ב־ על־ידי Zenos

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Sorry for the delay, it is an imap account. I am stillls stuck.

Katie

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Are these missing sub-folders visible in webmail at mail.com?

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Yes the folders are visible in my mail.com account.

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When you add the account the mail should be downloading from the IMAP server. I would try removing the account then adding it again to see if that works.

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When you add the account the mail should be downloading from the IMAP server. I would try removing the account then adding it again to see if that works.

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I have sorted it now, thank you for your help. Katie