Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

I cannot login

  • 1 תגובה
  • 3 have this problem
  • 1 view
  • תגובה אחרונה מאת FredMcD

Dawn Lauryn
Dawn Lauryn
more options

I am unable to login to my mozilla account. I've tried resetting the password, I get the response that an email has been sent to me, but it has NOT. Yes, I've done this several times and I've checked the spam folder.

I am unable to login to my mozilla account. I've tried resetting the password, I get the response that an email has been sent to me, but it has NOT. Yes, I've done this several times and I've checked the spam folder.

כל התגובות (1)

FredMcD
FredMcD
more options

When a web site sends a password reset, it goes to the e-mail address on file. I have had this problem myself.

What kind of message are you getting?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.