Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Playing mp4 audio gives error message "Video can't be played because the file is corrupt"

  • 1 תגובה
  • 48 have this problem
  • 36 views
  • תגובה אחרונה מאת Gingerbread Man

Krava
Krava
more options

Playing a particular mp4 audio file directly from a website link gives error message "Video can't be played because the file is corrupt". However other mp4 audio files from this same website do work correctly. What can I do to get all the the mp4 audio files to play directly from the same website? I must have the correct plugins, etc. since the other files play. This file is not playing from YouTube, is it on the website. Thank you for your help.

Playing a particular mp4 audio file directly from a website link gives error message "Video can't be played because the file is corrupt". However other mp4 audio files from this same website do work correctly. What can I do to get all the the mp4 audio files to play directly from the same website? I must have the correct plugins, etc. since the other files play. This file is not playing from YouTube, is it on the website. Thank you for your help.

פתרון נבחר

What is the link to the site and file in question?

MP4 files should be handled by Firefox itself, not a plug-in.

  1. Click the ≡ Menu Button and choose Add-ons.
  2. Click Plugins.
  3. Set every plug-in to "Never Activate".
  4. Try loading the file again. Is there any difference?

You have two versions of Flash Player installed. Perform a clean installation of Flash Player as follows.

  1. From the following page, save the uninstaller somewhere handy, like the desktop.
  2. From the following page, save the installer for other browsers. If you also use Flash Player in Internet Explorer, also save the ActiveX version.
  3. Exit all applications.
  4. Run the uninstaller.
  5. In Windows Explorer, try to open the following folders. If they still exist, delete them manually. 
    • C:\Windows\system32\Macromed\Flash\
    • C:\Windows\SysWOW64\Macromed\Flash\
    • %AppData%\Adobe\Flash Player\
    • %AppData%\Macromedia\Flash Player\
  6. Restart your computer.
  7. Run the installer for other browsers.
  8. Run the ActiveX installer if you downloaded it.
Read this answer in context 👍 4

כל התגובות (1)

Gingerbread Man
Gingerbread Man
more options

פתרון נבחר

What is the link to the site and file in question?

MP4 files should be handled by Firefox itself, not a plug-in.

  1. Click the ≡ Menu Button and choose Add-ons.
  2. Click Plugins.
  3. Set every plug-in to "Never Activate".
  4. Try loading the file again. Is there any difference?

You have two versions of Flash Player installed. Perform a clean installation of Flash Player as follows.

  1. From the following page, save the uninstaller somewhere handy, like the desktop.
  2. From the following page, save the installer for other browsers. If you also use Flash Player in Internet Explorer, also save the ActiveX version.
  3. Exit all applications.
  4. Run the uninstaller.
  5. In Windows Explorer, try to open the following folders. If they still exist, delete them manually. 
    • C:\Windows\system32\Macromed\Flash\
    • C:\Windows\SysWOW64\Macromed\Flash\
    • %AppData%\Adobe\Flash Player\
    • %AppData%\Macromedia\Flash Player\
  6. Restart your computer.
  7. Run the installer for other browsers.
  8. Run the ActiveX installer if you downloaded it.