Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

How to enable default theme

more options

I get a black screen when starting Firefox. Safe Mode works. I went through the process of uninstalling and reinstalling Firefox and fixing and resetting and opening in safe mode and disabling add-ons and unchecking hardware accelerating as described in the troubleshooting advice.

I am at the point in troubleshooting where I am supposed to change to the default theme but I find it disabled. There is no checkbox to enable the default theme. How do I enable the default theme?

If enabling the default theme is there anything else I can to get past the black screen when starting Firefox?

I get a black screen when starting Firefox. Safe Mode works. I went through the process of uninstalling and reinstalling Firefox and fixing and resetting and opening in safe mode and disabling add-ons and unchecking hardware accelerating as described in the troubleshooting advice. I am at the point in troubleshooting where I am supposed to change to the default theme but I find it disabled. There is no checkbox to enable the default theme. How do I enable the default theme? If enabling the default theme is there anything else I can to get past the black screen when starting Firefox?

פתרון נבחר

Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438

Read this answer in context 👍 0

כל התגובות (1)

more options

פתרון נבחר

Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438