Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

i change a new computer, but when i sign in my account, the bookmark are all missing. how can i recover it?

  • 1 תגובה
  • 2 have this problem
  • 3 views
  • תגובה אחרונה מאת guigs

Jeremy_Ng
Jeremy_Ng
more options

change new computer, when i try to sign in my account, it show that the email address never sign up before, which i used to sign in before. and when i try another account, all the bookmarks in the old computer didn't show up. But the problem is my old computer is broken, so i can't back up from the old one to the new one .

change new computer, when i try to sign in my account, it show that the email address never sign up before, which i used to sign in before. and when i try another account, all the bookmarks in the old computer didn't show up. But the problem is my old computer is broken, so i can't back up from the old one to the new one .

כל התגובות (1)

guigs
guigs
more options

Without access to the old computer, you may not be able to recover your bookmarks. If the account was created on the old sync you would need to sign in at accounts.mozilla.com. However you would need the old computer to pair the device. The sync account is not meant to be used for a reliable back up service, only for syncing the accounts. If there is a way to access the profile from the old hardrive you could recover them: Profiles - Where Firefox stores your bookmarks, passwords and other user data you may want to find an IT professional to help you do this on your new computer.