We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hey Mark,

  Here you go

bp-78fb2ffa-7007-4696-9d29-5b4a02150423 bp-b80653ef-39b0-44c3-9d02-a485a2150423 bp-fcec0ea9-caff-480e-802f-117342150423 bp-db385715-fac6-4d62-b524-602ab2150419 bp-041e5dad-7a9e-4a5e-9815-e52f32150423

These were flagged in the crash reports

Signature FlashPlayer-10.6 (one report said; Signature hang)

Process Type plugin Shockwave Flash Version:17.0.0.169

CoreAudio

AppleGVA

AppKit

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

libobjc.A.dylib =  ? Word for Mac

HIToolbox

CoreFoundation

libsystem_c.dylib = ? Word for Mac

Flash; Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

So I uninstalled Flash, and the youtube homepage loaded just fine. I then re-installed it, and now it crashes every time again.

Doesn't seem like it's a Mac problem, because it only happens with Firefox. Chrome and Safari work just fine. Its either a firefox problem or a Mac/Firefox problem.

Crashes or other problems with certain multimedia content in Firefox (such as YouTube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

• Flash Plugin - Keep it up to date and troubleshoot problems

• Adobe Flash plugin has crashed - Prevent it from happening again

Please tell us if this helped!

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

FredMcD said

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

---

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

FIXED So it turned out to be an update for Mac. After the update, all is well. Mark, you were right. And Fred, thanks for the link!

Good to hear. Safe Surfing.