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Thunderbird 38.4.0 crashing and unable to send automated crash report

  • 8 תגובות
  • 2 have this problem
  • 1 view
  • תגובה אחרונה מאת christ1

NotHarry46
NotHarry46
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Application Basics 

   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (Windows NT 5.1; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20151119061742
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.optusnet.com.au:995, SSL, passwordCleartext
     OUTGOING: mail.optusnet.com.au, plain, passwordCleartext, true

   account3:
     INCOMING: account3, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-171f61ff-dd1b-4529-9463-d7fff2141006 (6/10/2014)

 Extensions
   British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org
   Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com

 Important Modified Preferences

-- Deleated--
Application Basics Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account2: INCOMING: account2, , (pop3) mail.optusnet.com.au:995, SSL, passwordCleartext OUTGOING: mail.optusnet.com.au, plain, passwordCleartext, true account3: INCOMING: account3, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:587, alwaysSTARTTLS, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-171f61ff-dd1b-4529-9463-d7fff2141006 (6/10/2014) Extensions British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com Important Modified Preferences -- Deleated--

כל התגובות (8)

christ1
christ1
  • Top 25 Contributor
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Do you have a crash ID? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

NotHarry46
NotHarry46 Question owner
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Is this what you need? 

http://crash-stats.mozilla.com/report/index/bp-171f61ff-dd1b-4529-9463-d7fff2141006
Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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https://crash-stats.mozilla.com/report/index/171f61ff-dd1b-4529-9463-d7fff2141006 is indeed a crash ID, but it's a crash for version 24 from 2014

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Under what circumstances is it crashing?

And if it is frequent crash, does crash go away if you have started in safe mode? https://support.mozilla.org/en-US/kb/safe-mode

NotHarry46
NotHarry46 Question owner
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Wayne Mery said

https://crash-stats.mozilla.com/report/index/171f61ff-dd1b-4529-9463-d7fff2141006 is indeed a crash ID, but it's a crash for version 24 from 2014

Thanks, I will try for a current crash ID.

NotHarry46
NotHarry46 Question owner
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Wayne Mery said

Under what circumstances is it crashing? And if it is frequent crash, does crash go away if you have started in safe mode? https://support.mozilla.org/en-US/kb/safe-mode

1. When reading or moving emails. 2. Yes it still fails in safe mode.

NotHarry46
NotHarry46 Question owner
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NotHarry46 said

Wayne Mery said
https://crash-stats.mozilla.com/report/index/171f61ff-dd1b-4529-9463-d7fff2141006 is indeed a crash ID, but it's a crash for version 24 from 2014

Thanks, I will try for a current crash ID.

But..... It was that crash report that I quoted in my original post where it says "Version: 38.4.0"...... :-)

christ1
christ1
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But..... It was that crash report that I quoted in my original post where it says "Version: 38.4.0"...... :-)

You did not post a crash ID (yet) - except the one from 2014 shown in the Troubleshooting Information.

Are you certain Thunderbird is crashing at all? Is it eventually freezing or not responding? Note, this is different than a crash.

השתנתה ב־ על־ידי christ1