Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

I have current version of Flash Player but I get message on Pogo website I need to update it. Flash Player is working on other sites. What do I do?

  • 1 תגובה
  • 1 has this problem
  • 1 view
  • תגובה אחרונה מאת the-edmeister

greenforestgal
greenforestgal
more options

I have checked on the Adobe Flash Player trouble shooting site and confirmed the current Flash Player is installed. I have cleared browser history and cache per their troubleshooting guide. I closed Mozilla and restarted my computer. I then downloaded the full version from Mozilla help option, closed Mozilla and restarted my computer. Other game sites work and I still get the message on the Pogo site I need to update. My plug-in page is calling the plug-in Shockwave Flash. Is this different than Adobe Flash Player? Can you help?

I have checked on the Adobe Flash Player trouble shooting site and confirmed the current Flash Player is installed. I have cleared browser history and cache per their troubleshooting guide. I closed Mozilla and restarted my computer. I then downloaded the full version from Mozilla help option, closed Mozilla and restarted my computer. Other game sites work and I still get the message on the Pogo site I need to update. My plug-in page is calling the plug-in Shockwave Flash. Is this different than Adobe Flash Player? Can you help?

כל התגובות (1)

the-edmeister
the-edmeister
  • Moderator
more options

You have two Flash plugins.

  • Shockwave Flash 11.4 r402
  • Shockwave Flash 22.0 r0

Adobe Flash is notorious for not always removing old Flash Plugin DLL files as part of a Flash program update. Sometimes the user needs to uninstall Flash completely and get a clean start.

First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest Flash Plugin version from here: Select the Firefox and Netscape Plug-In - compatible applications – NPAPI - the EXE version. https://www.adobe.com/products/flashplayer/distribution3.html

Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.