Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Newer version of Thunderbird not recognizing older profile (experienced user)

  • 1 תגובה
  • 1 has this problem
  • 1 view
  • תגובה אחרונה מאת gbell12

gbell12
gbell12
more options

I installed Ubuntu 16.04 LTS on top of 12.04 LTS, which had an up-to-date Thunderbird running on it.

However, when I launch Thunderbird (45.3.0), it presents me with the "Welcome to Thunderbird" dialog and doesn't see any of my accounts (or folders).

I've confirmed that profiles.ini is pointing to the right folder. I've tried creating a new profile and copying the old profile's files and folders over to it. Same result.

No other symptoms. No error on stdout/stderr, no other messages. Just an apparently empty profile (which isn't empty at all on disk).

Do I need to resort to ImportExportTools?

Thanks much for the replies.

I installed Ubuntu 16.04 LTS on top of 12.04 LTS, which had an up-to-date Thunderbird running on it. However, when I launch Thunderbird (45.3.0), it presents me with the "Welcome to Thunderbird" dialog and doesn't see any of my accounts (or folders). I've confirmed that profiles.ini is pointing to the right folder. I've tried creating a new profile and copying the old profile's files and folders over to it. Same result. No other symptoms. No error on stdout/stderr, no other messages. Just an apparently empty profile (which isn't empty at all on disk). Do I need to resort to ImportExportTools? Thanks much for the replies.

פתרון נבחר

SOLVED: prefs.js was corrupted... so it had no knowledge of the accounts, etc.

Read this answer in context 👍 0

כל התגובות (1)

gbell12
gbell12 Question owner
more options

פתרון נבחר

SOLVED: prefs.js was corrupted... so it had no knowledge of the accounts, etc.