I can't delete pop.wanadoo account and gmail emails are deleted from the gmail server
I have been using a Freeserve email account which has now closed. I now have a gmail account. I have deleted the old Freeserve email from Thunderbird account settings, but there is a pop.wanadoo.co.uk account which I cannot delete. Also, since I have deleted the Freeserve address for "account settings" email is being downloaded from gmail and removed from the gmail server. I have "don't delete any messages" checked in the "synchronization and storage" tab. Any advice would be gratefully received. Many thanks
פתרון נבחר
Close Thunderbird.
Create a backup of your new profile. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Navigate to your new profile folder. Delete the folder 'Local Folders' underneath 'Mail'.
Copy 'Local Folders' from the old profile to the new profile.
Start Thunderbird.
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Thanks for the quick reply! Here is the troubleshooting information:
Application Basics
Name: Thunderbird Version: 52.1.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170509142926 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) pop.wanadoo.co.uk:110, plain, passwordCleartext
account11: INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-96250f0e-6c4d-4ef6-9641-0da550170601 (01/06/2017) https://crash-stats.mozilla.com/report/index/bp-c6fb9086-ed95-40e1-b055-32a1e0170503 (03/05/2017)
Extensions Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.1.1 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 10.6 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 0ddbec85-0707-42f1-957b-082b7bbc8f0 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1496434360 places.history.expiration.transient_current_max_pages: 47143 plugin.importedState: true print.print_printer: Canon Inkjet iP1900 series
there is a pop.wanadoo.co.uk account which I cannot delete.
What prevents you from deleting the pop.wanadoo.co.uk account?
email is being downloaded from gmail and removed from the gmail server.
Your Gmail account is IMAP, so messages cannot be deleted upon opening. If there's missing mail, see http://kb.mozillazine.org/Disappearing_mail
I click on remove account at the menu at the bottom and it removes my gmail account and the wanadoo.co.uk is still there. Please see the image. Thanks!
I'd suggest you create a new profile, and create your Gmail account in the new profile. https://support.mozilla.org/en-US/kb/using-multiple-profiles
Use Profile Manager to start Thunderbird with the new profile.
Thanks. I've done this and made a new profile with just the gmail account. Please can you advise how I see all the emails stored in local folders on the old profile? I really appreciate your help.
פתרון נבחר
Close Thunderbird.
Create a backup of your new profile. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Navigate to your new profile folder. Delete the folder 'Local Folders' underneath 'Mail'.
Copy 'Local Folders' from the old profile to the new profile.
Start Thunderbird.
Brilliant help. Thank you!