Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

I have a 1-week old computer running Windows 10, and after loading Mozilla browser v54.0.1, I'm receiving the message "The update could not be installed. "

  • 1 תגובה
  • 2 have this problem
  • 1 view
  • תגובה אחרונה מאת mattcamp

more options

Full error message is "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again."

Full error message is "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again."

כל התגובות (1)

more options

Open Task Manager (or Activity Monitor, on a Mac) and make sure only one Firefox process is running.

If you see two of them, kill either of them and try again.