We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-ca29188c-ba10-421d-b878-2827e1170921

This is the only one on the list - it keeps crashing but doesn't generate any new reports

bp-fe245f36-5d7d-4231-a3a0-a52ef1170921

Another here

This is all I get when it crashes but doesn't generate a crash report

You can try to set this pref to false on the about:config page.

• media.windows-media-foundation.allow-d3d11-dxva

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

I tried..and then restarted firefox and restarted the computer. It still crashes without generating new crash reports.