Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Why can FF not play "H.264" and "MSE & H.264" videos like Crome do?

  • 4 תגובות
  • 1 has this problem
  • 17 views
  • תגובה אחרונה מאת James

more options

Win8 + FF 59.0.2 (x64) I can play HTML5-Videos I can play Non-HTML5-Videos But I can not play "H.264" and "MSE & H.264" videos with FireFox. When I'm downloading the MP4 Video (i.e.) I can play it within Windows with the media player. I.e. this videos does not play: https://channel9.msdn.com/Shows/Azure-Friday/Get-started-with-Azure-for-NET-developers https://channel9.msdn.com/Shows/Azure-Friday/Deploy-Bitnami-Nodejs-HA-Cluster-with-Azure-Cosmos-DB You can check this also on the youtube site: https://www.youtube.com/html5

With Google Chrome its possible to play all videos but I would like to further use FF. When will come a repair for that - thank you.

Win8 + FF 59.0.2 (x64) I can play HTML5-Videos I can play Non-HTML5-Videos But I can not play "H.264" and "MSE & H.264" videos with FireFox. When I'm downloading the MP4 Video (i.e.) I can play it within Windows with the media player. I.e. this videos does not play: https://channel9.msdn.com/Shows/Azure-Friday/Get-started-with-Azure-for-NET-developers https://channel9.msdn.com/Shows/Azure-Friday/Deploy-Bitnami-Nodejs-HA-Cluster-with-Azure-Cosmos-DB You can check this also on the youtube site: https://www.youtube.com/html5 With Google Chrome its possible to play all videos but I would like to further use FF. When will come a repair for that - thank you.

כל התגובות (4)

more options

Hi, it looks like you have too many extensions that can break the page such as Privacy Badger, uBlock Origin and a few more. I have no problem playing those videos in Private Browsing. with uBlock, Ghostery on.

Are you accepting the required cookies in Options --> Privacy & Security ??

Lets try this please : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

If the issue is not there then it is your Extensions as mentioned. If the issue is still there : VIDEO AUDIO

Please let us know if this solved your issue or if need further assistance.

more options

פתרון נבחר

more options

I found out that I does not have this Problems on Windows 7. It is a Windows 8 Notebook where the new FF isn't working, for videos I told above. So, may be its OS dependent but on the other hand Chrom works with this videos on the same Win8 Notebook and also in Chrom I installed µBlock, Privacy Backer, etc... But, excuse me, it seems it isn't a Firefox problem.

more options

If you have a N or KN edition of Windows then you may be missing the media feature packs (as mentioned in https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows ) as it provides codecs needed for to fully support the HTML5 players like the one at Youtube https://www.youtube.com/html5/