Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Reinstalled Windows, logged back into Firefox and nothing syncs

  • 4 תגובות
  • 2 have this problem
  • 9 views
  • תגובה אחרונה מאת cor-el

Bonfire99
Bonfire99
more options

I just wiped and did a fresh install of windows 10. My Firefox has been synced for years. After downloading it and setting it up again on, nothing is syncing. Help!

I just wiped and did a fresh install of windows 10. My Firefox has been synced for years. After downloading it and setting it up again on, nothing is syncing. Help!

כל התגובות (4)

Drumi
Drumi
more options

Hello! Please indicate your browser version. Also, do you use the same login with which you synchronized data?

Can you send a screenshot with the synchronization problem?

Bonfire99
Bonfire99 Question owner
more options

Hi, thanks for the response!

I'm running Version 63.0.3 (64bit) And yes, I've logged in with the same login that was previously synced. I'm not sure if I can send a screenshot. Firefox is running properly. I can log in to my account fine, it just that all my saved passwords and bookmarks don't show up. Stressing! Would appreciate any help, thanks!

Drumi
Drumi
more options

Man, sorry =( https://support.mozilla.org/en-US/questions/1019115

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You didn't reset the password of to Sync account ?

If you change the password of the Sync account then all data stored on the Sync server will be reset and is lost. This is because this password is used to encrypt your personal data locally before it is uploaded and only this password can decrypt the data on the Sync server.