חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

ShopSafe fails

  • 1 תגובה
  • 1 has this problem
  • 5 views
  • תגובה אחרונה מאת WestEnd

more options

My credit card with Bank of America offers a service named "ShopSafe", which can create a temporary card number connected to my card's account. This provides protection against card # theft. Some time in the last month or two something changed, and Shopsafe no longer works for me. This after five or more years of my happy enjoyment of ShopSafe.

I complained to BofA's Digital Services unit which started a search for the problem. On Dec. 17, '18 a "ticket" number 414614T was initiated to discover the problem. Today Dec.21, '18 Eve (or Eva) at Digital Services called me Re: my Ticket. She said that neither Firefox nor Edge browsers will work with ShopSafe. Her phone # is xxx-xxx-xxxx. She probably is willing to discuss this issue with a Mozilla representative. Her recommendation is using another browser: Google Chrome or Internet Explorer.

I tried FF with extensions off. I tried Edge. Both failed.

To describe the failure: On BofA's credit card account display of credit transactions is an offer "use ShopSafe". A new window opens for Adobe Flash Player. After a short wait the fields for data entry are displayed, and then quickly disappear. That's it.

If I have to I'll load Chrome. Who would want to go back to IE ???


edited phone# from public and search/spam bots view as nobody will be calling in doing support.

My credit card with Bank of America offers a service named "ShopSafe", which can create a temporary card number connected to my card's account. This provides protection against card # theft. Some time in the last month or two something changed, and Shopsafe no longer works for me. This after five or more years of my happy enjoyment of ShopSafe. I complained to BofA's Digital Services unit which started a search for the problem. On Dec. 17, '18 a "ticket" number 414614T was initiated to discover the problem. Today Dec.21, '18 Eve (or Eva) at Digital Services called me Re: my Ticket. She said that neither Firefox nor Edge browsers will work with ShopSafe. Her phone # is xxx-xxx-xxxx. She probably is willing to discuss this issue with a Mozilla representative. Her recommendation is using another browser: Google Chrome or Internet Explorer. I tried FF with extensions off. I tried Edge. Both failed. To describe the failure: On BofA's credit card account display of credit transactions is an offer "use ShopSafe". A new window opens for Adobe Flash Player. After a short wait the fields for data entry are displayed, and then quickly disappear. That's it. If I have to I'll load Chrome. Who would want to go back to IE ??? edited phone# from public and search/spam bots view as nobody will be calling in doing support.

השתנתה ב־ על־ידי James

כל התגובות (1)

more options

If you tried another Browser and it failed then that would mean it's not a Browser problem. And did you uinstall the flash and reinstall the latest version? ShopSafe isn't a mozilla software so they have support for it or to fix it. You should contact the developer on the problem.