This could be an issue at your end or the recipients end. This is an issue with Text Encoding. Sadly some US ISP's like AT&T and Bellsouth have started *corrupting* their customers' e-mail. If person sends in windows-1252 and includes for example special punctuation characters or a non-break space xA0, the ISP doesn't correctly interpret the the message as windows-1252 but as UTF-8. In UTF-8, xA0 is not valid and gets replaced by the so-called replacement character, � (0xEF 0xBF 0xBD). If the e-mail is windows-1252 encoded, the recipient's client displays �. This is exactly what your recipient are seeing. * Menu Icon > Options > Display > 'Formatting' tab * click on 'Advanced ' button Q: Please tell the forum what text encoding are you using to send emails? If Western (Windows-1252) Try using Western (ISO-8859-1) or Unicode (UTF-8) Click on all 'OK's