Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Users are regularly getting broken profiles and Thunderbird comes up as a blank window.

  • 1 תגובה
  • 1 has this problem
  • 3 views
  • תגובה אחרונה מאת poser

poser
poser
more options

Environment: 

 -- Win10 Pro 2004 (happened in 1909 also) 64bit
 -- Using Win10 roaming profiles (but saving actual mail folders on C drive - problem also happens when storing in default location in roaming folder)
 -- Thunderbird 78.2.1 (and previous) - no addons

Very frequently some users launch Thunderbird and only a blank window appears. The panels exist but there are no folders and account/profile is broken. The options hamburger menu button is there but clicking on it does not generate the menu. Cannot access the troubleshooter window from the help menu either - ie. click Help -> Troubleshooting Information does nothing.

Troubleshooting steps tried, all result with same blank window: 

 Restart in safe mode, addon disabled
 Delete files:
     parent.lock
     session.json
     xulstore.json 
 Delete everything in:
    C:\Users\<WinUsername>\AppData\Local\Thunderbird\Profiles

Only steps that work is to create a new Thunderbird profile and set up all mail accounts again.

Environment: -- Win10 Pro 2004 (happened in 1909 also) 64bit -- Using Win10 roaming profiles (but saving actual mail folders on C drive - problem also happens when storing in default location in roaming folder) -- Thunderbird 78.2.1 (and previous) - no addons Very frequently some users launch Thunderbird and only a blank window appears. The panels exist but there are no folders and account/profile is broken. The options hamburger menu button is there but clicking on it does not generate the menu. Cannot access the troubleshooter window from the help menu either - ie. click Help -> Troubleshooting Information does nothing. Troubleshooting steps tried, all result with same blank window: Restart in safe mode, addon disabled Delete files: parent.lock session.json xulstore.json Delete everything in: C:\Users\<WinUsername>\AppData\Local\Thunderbird\Profiles Only steps that work is to create a new Thunderbird profile and set up all mail accounts again.

כל התגובות (1)

poser
poser Question owner
more options

Image of what Thunderbird looks like when profile breaks.