Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Can't use Google Authenticator (Android) for Firefox Account's 2FA

  • 2 תגובות
  • 2 have this problem
  • 7 views
  • תגובה אחרונה מאת Rafal

Rafal
Rafal
more options

Hi,

As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled Firefox ($email)). However, when I enter the visible code into the Enter security code input, I get "Incorrect security code" error (tooltip).

I can see Google Authenticator listed as a supported application, is this no longer valid?

I also tried typing the secret key into the app directly with the same results.

Thanks for help in advance.

Hi, As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled ''Firefox ($email)''). However, when I enter the visible code into the ''Enter security code'' input, I get "Incorrect security code" error (tooltip). I can see Google Authenticator listed as a supported application, is this no longer valid? I also tried typing the secret key into the app directly with the same results. Thanks for help in advance.

כל התגובות (2)

PhredE
PhredE
more options

And for Microsoft's Authenticator for Android too, if anyone can help. 2FA is important for us all - especially when it's not SMS (long cracked). Microsoft Launcher, BTW, is an excellent interface addition to modern Android. A companion app to their Authenticator

השתנתה ב־ על־ידי PhredE

Rafal
Rafal Question owner
more options

Have anybody from Mozilla looked into this issue? I guess not since I checked and none of the Android applications listed in the Secure your Mozilla account with two-step authentication work.

השתנתה ב־ על־ידי Rafal