Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Thunderbird trash is corrupted; but the Help solution doesn't fit with Unified accounts

more options

I'm using Thunderbird 78.14.0 (32-bit). The delete button and key stopped working today. Have no idea why. This Help page gives the solution: https://support.mozilla.org/en-US/kb/cannot-delete-messages. Towards the end (for POP accounts) it says: "In the folder list, right-click on your account name and select 'New Folder' " But the problem is that with unified email accounts, the folder list doesn't show account names!

I'm using Thunderbird 78.14.0 (32-bit). The delete button and key stopped working today. Have no idea why. This Help page gives the solution: https://support.mozilla.org/en-US/kb/cannot-delete-messages. Towards the end (for POP accounts) it says: "In the folder list, right-click on your account name and select 'New Folder' " But the problem is that with unified email accounts, the folder list doesn't show account names!

פתרון נבחר

I found the answer in the Help article on "Global Inbox": http://kb.mozillazine.org/Global_Inbox. In the section titled "Change the destination Inbox" I simply reversed the instructions, so I chose "Inbox for this account." That immediately repaired the Trash folder. Slight complication: all 87 emails in the Trash folder went to the Inbox! Then I went back and reset the Global Inbox following the instructions normally this time. After restarting Thunderbird, the Inbox was back to normal; all those 87 deleted emails were gone.

Read this answer in context 👍 1

כל התגובות (2)

more options

What I mean is that there is a Global inbox. I don't see separate email accounts anywhere (well, other than in Settings).

more options

פתרון נבחר

I found the answer in the Help article on "Global Inbox": http://kb.mozillazine.org/Global_Inbox. In the section titled "Change the destination Inbox" I simply reversed the instructions, so I chose "Inbox for this account." That immediately repaired the Trash folder. Slight complication: all 87 emails in the Trash folder went to the Inbox! Then I went back and reset the Global Inbox following the instructions normally this time. After restarting Thunderbird, the Inbox was back to normal; all those 87 deleted emails were gone.