חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Screen artifact at a site viewed in Firefox or IE but not Edge

  • 1 תגובה
  • 1 has this problem
  • 7 views
  • תגובה אחרונה מאת cor-el

more options

This problem is a combo of the site and the browser. Here is a page of the site that misbehaves: https://www.yucatan.com.mx/merida/2022/6/13/detienen-en-merida-profugo-de-la-justicia-en-estados-unidos-326494.html (and attached) Most pages on the site do not misbehave. The problem is that the body text is all jammed to the right side of the screen. I have tried clearing the Firefox cache, and sometimes that works, I have tried restarting in troubleshooting mode, but that does not change anything. Internet Explorer shows the same problem, but the Edge browser does not display the problem. I suspect the site is doing something funky that results in a problem on some pages for some browsers. That's really hard to troubleshoot!

This problem is a combo of the site and the browser. Here is a page of the site that misbehaves: https://www.yucatan.com.mx/merida/2022/6/13/detienen-en-merida-profugo-de-la-justicia-en-estados-unidos-326494.html (and attached) Most pages on the site do not misbehave. The problem is that the body text is all jammed to the right side of the screen. I have tried clearing the Firefox cache, and sometimes that works, I have tried restarting in troubleshooting mode, but that does not change anything. Internet Explorer shows the same problem, but the Edge browser does not display the problem. I suspect the site is doing something funky that results in a problem on some pages for some browsers. That's really hard to troubleshoot!
צילומי מסך מצורפים

כל התגובות (1)

more options

No problems here with that page.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window