חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Deletions in Beta Version

  • 6 תגובות
  • 0 have this problem
  • 19 views
  • תגובה אחרונה מאת melonc

more options

I am using Beta Version 118.0b5 (64-bit) Deletions of even 5 emails takes several seconds where the screen dims and I get the timing circle, saying Thunderbird is not Responding. If I am deleting an entire Junk folder, it takes several minutes. This never happened in the Release versions. Is this something the Beta team might be working on?

I am using Beta Version 118.0b5 (64-bit) Deletions of even 5 emails takes several seconds where the screen dims and I get the timing circle, saying Thunderbird is not Responding. If I am deleting an entire Junk folder, it takes several minutes. This never happened in the Release versions. Is this something the Beta team might be working on?

פתרון נבחר

Most likely anti-virus software is the culprit here.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Read this answer in context 👍 1

כל התגובות (6)

more options

What is your anti-virus software?

more options

Microsoft Defender Antivirus

more options

Try to start Windows 11 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

more options

I do not get the slow deletions and hangup in Safe mode. But Safe Mode disables a number of things, not just anti-virus software. So how do I pinpoint the actual responsible software? Also, I am running Windows 10, not Windows 11.

more options

פתרון נבחר

Most likely anti-virus software is the culprit here.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

more options

Oddly enough, just going into Safe Mode & restarting seemed to solve the problem. I also backed up my profile to an external HD. And I'm also in the process of creating an exception in my antivirus software for the Thunderbird profile folder. I have no idea what actually fixed this issue, but I'm so happy that deletions are now fast as usual. Thank you for all your suggestions!

השתנתה ב־ על־ידי melonc