Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

An email is sent to the junk folder again and again after marking it 'As not junk'

  • 1 תגובה
  • 0 have this problem
  • 12 views
  • תגובה אחרונה מאת sfhowes

Bjarne
Bjarne
more options

An email to me is sent to the junk folder even it's in my address book. I mark it "As not junk", it moves to the inbox, and after a few secs it is back in the junk folder. I have done this over and over again but with the same result. If I grab it and move it from the Junk folder into another folder it stays there, and the junk mark is gone. And the email stays there. My email provider is @hotmail using imap server settings. As always I'm using the latest version of Thunderbird.

What to do?

An email to me is sent to the junk folder even it's in my address book. I mark it "As not junk", it moves to the inbox, and after a few secs it is back in the junk folder. I have done this over and over again but with the same result. If I grab it and move it from the Junk folder into another folder it stays there, and the junk mark is gone. And the email stays there. My email provider is @hotmail using imap server settings. As always I'm using the latest version of Thunderbird. What to do?

כל התגובות (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Is this Junk folder the one that is controlled at the hotmail server end, independent of TB, or the one used by TB's Junk Controls? If it's the former, you should whitelist the sender on the hotmail website and add the address to hotmail webmail contacts.