Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Google drive not working on new update (133.0)

more options

After yesterday's update, I'm not able to access files in Google Drive using Firefox on Windows. They're greyed out, and when I try to open one, a pop up informs me "This file can't be opened because you're offline." I'm certainly online, and it works on Chrome (ugh). Anyone else experiencing this?

After yesterday's update, I'm not able to access files in Google Drive using Firefox on Windows. They're greyed out, and when I try to open one, a pop up informs me "This file can't be opened because you're offline." I'm certainly online, and it works on Chrome (ugh). Anyone else experiencing this?

פתרון נבחר

Another user said it's caused by Adblocker Ultimate (here). See whether you can make an exception for Google sites.

Read this answer in context 👍 0

כל התגובות (6)

more options

For example, on https://drive.google.com/drive/home ?

Does it make any difference to:

  • Reload the page bypassing the cache (Ctrl+Shift+R or Shift+click the Reload button on the toolbar)?
  • Create an exception to Tracking Protection by clicking shield icon at the left end of the address bar (before the lock) and then clicking the slider switch to turn off TP on the site?

Helpful?

more options

Related thread: https://support.mozilla.org/questions/1476200 (Drive works in private window but not regular windows)

Helpful?

more options

פתרון נבחר

Another user said it's caused by Adblocker Ultimate (here). See whether you can make an exception for Google sites.

Helpful?

more options

I have had the exact same issue, and it resolved after I disabled AdBlocker Ultimate on Google Drive (thanks jscher2000 for letting me know, and saving my day)

Helpful?

more options

Solved! It was the Ad blocker extension. Thank you all for your help!

Helpful?

more options

I submitted a support request to the company and got this message back overnight:

From: Alex from AdBlocker Ultimate <support@adblockultimate.net> Hello Please update the adblock filters in the browser extension settings. The issue will be fixed.

So if you disabled it completely, you should now be able to use it again. Hopefully.

Helpful?

פרסום שאלה

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.