It is actually the responsibility of developers of add-ons to make their products compatible with browsers. HP Smart Web Printing is '''<u>only</u>''' compatible with IE at the decision of HP. It is not compatible with Google Chrome, Safari, or any of the other popular browsers. Personally, I have an HP printer, but install only the drivers necessary to print and do not install HP's memory hogging applications. What features of Smart Web Printing are you trying to use? There may be other, even better, alternatives. If there are features in Smart Web Printing that you find absolutely indispensable, then you will be forever bound to IE. ----------------------------------------- <br /> You need to update your plugins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins: * Adobe PDF Plug-In For Firefox and Netscape 8.2.4 * Shockwave Flash 10.0 r45 #'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Adobe Reader (PDF plugin):''' #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''): #**Open the Adobe Reader program from your Programs list #**Click Help > Check for Updates #**Follow the prompts for updating #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''): #**Use Firefox to download and SAVE the installer to your hard drive from the link in the article below #**On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button #**If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download". #**Click "Save to File"; save to your Desktop (so you can find it) #**After download completes, close Firefox #**Click the installer you just downloaded and allow the install to continue #***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator" #**'''<u>Download link and more information</u>''': https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader #*After the installation, start Firefox and check your version again. #'''Update Shockwave Flash''' #*Use Firefox to Download and SAVE to your hard drive from one of the links below; '''<u>the links take you directly to the download and you avoid the "getplus" download manager and "extras" (i.e., toolbars, virus scan links, etc.) on the main Adobe page.</u>''' #*SAVE to your Desktop so you can find it #*After download completes, close Firefox #*Click on the file you just downloaded and install #**Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator" #**Note: Most browsers other than IE will also get updated with this one download #**Note: To update IE, same procedure '''<u>but use IE</u>''' to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe #*After installation, restart Firefox and check your version again. #*'''<u>Download links and other information</u>''': #** https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash #** '''<u>or</u>''' you can download, save, then run the manual installers for IE, then for Firefox (and all other browsers) from here: http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller #* Also see: http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin #* Also see (if needed): http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall