I call technical support at Epson regarding my Workforce 610 printer because I'd tried to print out an e-mail using my Mozilla FireFox web browser. During the conversation with Epson technical support I learned that my printer does in fact work and wasn't have any connection issues that prevented me from printing. I tried to print 4 times 2 times out of notepad and then Word, then I tried to print my e-mail 2 times using the Mozilla FireFox web browser and neither time was I able to print using Mozilla FireFox's web browser. The technical support rep then suggested I speak to technical support for Mozilla FireFox because she thought there might be a connectivity issue between Mozilla FireFox's web browser and my Epson printer that keeps it from print documents from the web browser.