Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

I can't clear cookies

  • 1 תגובה
  • 2 have this problem
  • 1 view
  • תגובה אחרונה מאת cor-el

gmbeasley1
gmbeasley1
more options

I cannot open my earthlink email on the internet (the email downloads fine) with Firefox. It opens OK on IE.

Each time i try it says 

    "The page isn't redirecting properly
     
     " Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I went through all the help pages and deleted my history except for cookies, but when I try to delete cookies I can't get the computer to do that. Using Firefox, I can get to my Account in earthlink, but can't get from there to webmail.

There is NO problem getting there with Internet Explorer, but I have Web Mail my home page on Firefox.

I cannot open my earthlink email on the internet (the email downloads fine) with Firefox. It opens OK on IE. Each time i try it says "The page isn't redirecting properly " Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I went through all the help pages and deleted my history except for cookies, but when I try to delete cookies I can't get the computer to do that. Using Firefox, I can get to my Account in earthlink, but can't get from there to webmail. There is NO problem getting there with Internet Explorer, but I have Web Mail my home page on Firefox.

כל התגובות (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.