You either do not have Flash installed for Firefox or it is disabled. In Add-ons > Plugins, look for "Shockwave Flash ''(version)''". *If it is there and you see an "Enable" button, click the "Enable" button; that means it was disabled. *If it is not there, you do not have it installed; see the following. There are 2 versions of Adobe Flash; an '''ActiveX version''' for IE only and a '''Plugin version''' for most other browsers including Firefox. On a Windows system, you should always update both individually. #'''Using Firefox''', go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe #When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit) #Click or double-click on the file you just saved to your desktop #*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box #*The "Install" button in the lower right corner will now be highlighted, click it. #*The installation is quick. #Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/ #Direct link ActiveX version for IE '''''only''''': http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''