Avatar for Username

חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

why can't I connect to the server when I get the notifcation to upgrade Firefox?

  • 3 תגובות
  • 1 has this problem
  • 3 views
  • תגובה אחרונה מאת shrinkrap305

shrinkrap305
shrinkrap305
more options

Periodically I get a notification that there's an upgrade for Firefox, and when I click on the download button a status bar appears, but my computer can't connect to the server.

Periodically I get a notification that there's an upgrade for Firefox, and when I click on the download button a status bar appears, but my computer can't connect to the server.

פתרון נבחר

Hi shrinkrap305,

Try going to http://www.mozilla.org/en-US/firefox/new/

  1. Download the full installer to your desktop.
  2. Close Firefox. Be sure that it isn't still running in the background.
  3. Run the installer and re-open Firefox.

Hopefully this helps!

Read this answer in context 👍 0

כל התגובות (3)

Matt_G
Matt_G
more options

פתרון נבחר

Hi shrinkrap305,

Try going to http://www.mozilla.org/en-US/firefox/new/

  1. Download the full installer to your desktop.
  2. Close Firefox. Be sure that it isn't still running in the background.
  3. Run the installer and re-open Firefox.

Hopefully this helps!

shrinkrap305
shrinkrap305 Question owner
more options

Hi Matt, thanks for your response to my query. I tried your suggestion but the installer fails to mount. what next? Thanks so much for your help. Carol

shrinkrap305
shrinkrap305 Question owner
more options

ok, tried again and was successful! thanks again for your help! carol