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Firefox constantly crashes even though I reset it

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Dennis1313
Dennis1313
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My computer is relatively new. Bought it just before Christmas. Yesterday I had to system restore to factory settings. Afterwards I added Firefox. Since then Firefox is totally unusable due to constant crashes. I reset Firefox but it didn't solve the problem.

My computer is relatively new. Bought it just before Christmas. Yesterday I had to system restore to factory settings. Afterwards I added Firefox. Since then Firefox is totally unusable due to constant crashes. I reset Firefox but it didn't solve the problem.

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cor-el
cor-el
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There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

  • Bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See: