Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Firefox 20.0.1 with Shockwave 11.7.700.169 crashes when you access web pages with video content

  • 1 תגובה
  • 54 have this problem
  • 14 views
  • תגובה אחרונה מאת smo

walterm986
walterm986
more options

I have a problem with Firefox 20.0.1 under Windows 7 with Shockwave flash 11.7.700.169. When I access a web site / web page with some content that requires Shockwave (usually videos) I can view the video, however, when I exit Firefox, it will crash with "Firefox encountered a problem - check for a solution ...". I also have a web site "MyHeritage" that when I access a family tree I repeatedly get a message "Video driver stopped working - NVIDIA driver ... has successfully recovered". If I disable Shockwave, Firefox will not crash in both cases, unfortunately, I cannot watch any video content. I did go to the Adobe web site and updated what I thought was my version of Shockwave, unfortunately this installed Director for netscape V12.2, I have disabled this plug-in. BTW - running Firefox in safe mode (add-ons disabled) stopped my NVIDIA driver from crashing and also stopped Firefox from crashing when exiting.

I have a problem with Firefox 20.0.1 under Windows 7 with Shockwave flash 11.7.700.169. When I access a web site / web page with some content that requires Shockwave (usually videos) I can view the video, however, when I exit Firefox, it will crash with "Firefox encountered a problem - check for a solution ...". I also have a web site "MyHeritage" that when I access a family tree I repeatedly get a message "Video driver stopped working - NVIDIA driver ... has successfully recovered". If I disable Shockwave, Firefox will not crash in both cases, unfortunately, I cannot watch any video content. I did go to the Adobe web site and updated what I thought was my version of Shockwave, unfortunately this installed Director for netscape V12.2, I have disabled this plug-in. BTW - running Firefox in safe mode (add-ons disabled) stopped my NVIDIA driver from crashing and also stopped Firefox from crashing when exiting.

השתנתה ב־ על־ידי walterm986

פתרון נבחר

Please check if all your plugins are up-to-date using Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Read this answer in context 👍 11

כל התגובות (1)

smo
smo
more options

פתרון נבחר

Please check if all your plugins are up-to-date using Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

השתנתה ב־ על־ידי smo