Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

No this did not help

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Toepassingsbasics
-----------------

Naam: Firefox
Versie: 24.0
Useragent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Extensies
---------

Naam: Adblock Plus
Versie: 2.4
Ingeschakeld: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Naam: Adblock Plus Pop-up Addon
Versie: 0.9.1
Ingeschakeld: true
ID: adblockpopups@jessehakanen.net

Naam: DoNotTrackMe
Versie: 2.2.9.618
Ingeschakeld: true
ID: donottrackplus@abine.com

Naam: leethax.net extension
Versie: 2013.10.04b
Ingeschakeld: true
ID: leethax@leethax.net

Naam: WOT
Versie: 20130924
Ingeschakeld: true
ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Naam: PDF Architect Converter For Firefox
Versie: 1.0
Ingeschakeld: false
ID: FFPDFArchitectConverter@pdfarchitect.com

Belangrijke aangepaste voorkeuren
---------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.privatebrowsing.autostart: true
browser.startup.homepage: http://www.mypip.nl/index.html|http://www.skyradio.nl/player/skyradio|https://mail.google.com/mail/u/0/?shva=1#inbox|htt
browser.startup.homepage_override.buildID: 20130910160258
browser.startup.homepage_override.mstone: 24.0
browser.tabs.loadInBackground: false
dom.mozApps.used: true
extensions.lastAppVersion: 24.0
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1381853260
places.history.expiration.transient_current_max_pages: 104557
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1381660800

Grafisch
--------

Adapterbeschrijving: Intel(R) HD Graphics 3000
Adapter-RAM: Unknown
Adapterstuurprogramma’s: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
ClearType-parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Datum stuurprogramma: 12-12-2012
Device-ID: 0x0112
Direct2D ingeschakeld: true
DirectWrite ingeschakeld: true (6.2.9200.16571)
GPU #2 actief: false
GPU-versnelde vensters: 1/1 Direct3D 10
Stuurprogrammaversie: 9.17.10.2932
Vendor-ID: 0x8086
WebGL-renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo

JavaScript
----------

Incrementele GC: true

Toegankelijkheid
----------------

Geactiveerd: false
Toegankelijkheid voorkomen: 0

Bibliotheekversies
------------------

NSPR
Verwachte minimale versie: 4.10
Gebruikte versie: 4.10

NSS
Verwachte minimale versie: 3.15.1 Basic ECC
Gebruikte versie: 3.15.1 Basic ECC

NSSSMIME
Verwachte minimale versie: 3.15.1 Basic ECC
Gebruikte versie: 3.15.1 Basic ECC

NSSSSL
Verwachte minimale versie: 3.15.1 Basic ECC
Gebruikte versie: 3.15.1 Basic ECC

NSSUTIL
Verwachte minimale versie: 3.15.1
Gebruikte versie: 3.15.1

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

• On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
• On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
• Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Thanx, shutting down add-ons worked.