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Australia Post's "Click and Send" can't find the PDF file containing the label to be printed

  • 2 תגובות
  • 3 have this problem
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  • תגובה אחרונה מאת cor-el

yofruity
yofruity
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I don't understand how it's supposed to work, but the Australia Post application , "Click and Send" uses Adobe Acrobat to generate a postage label which I'm supposed to be able to print. However what happens is that I get to the part where I opt to print, then

1. a new window opens with Mozilla Firefox in the header and a secure website address in the address line.

2. Within that window, another window opens titled "Adober Acrobat" with the message, 

     There was an error opening this document. This file cannot be found.

Australia Post customer support can't help because "it must be my computer". I've got computers with Windows 8, Windows 7 and Apple Mac Mavericks (Safari) on them but none of them can print the labels. Can anyone offer any suggestions because according to Australia Post I'm the only one who has problems.

I don't understand how it's supposed to work, but the Australia Post application , "Click and Send" uses Adobe Acrobat to generate a postage label which I'm supposed to be able to print. However what happens is that I get to the part where I opt to print, then 1. a new window opens with Mozilla Firefox in the header and a secure website address in the address line. 2. Within that window, another window opens titled "Adober Acrobat" with the message, There was an error opening this document. This file cannot be found. Australia Post customer support can't help because "it must be my computer". I've got computers with Windows 8, Windows 7 and Apple Mac Mavericks (Safari) on them but none of them can print the labels. Can anyone offer any suggestions because according to Australia Post I'm the only one who has problems.

כל התגובות (2)

guigs
guigs
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Hi yofruity,

It may be how Acrobat Reader and Firefox new window behave. I did some research and found some work arounds to this error:

I do not have the link that you are talking about so I do not know if it is a "" issue or what. Perhaps you can also right click on the pdf and save it locally then print the pdf. Would this work?

I hope this helps.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.

You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu if you want to display PDF documents in Firefox with another application (i.e. not the built-in PDF Viewer).

See also: