Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Anti-virus program wants to delete all of compressed inbox, can't find offending file.

  • 1 תגובה
  • 1 has this problem
  • 9 views
  • תגובה אחרונה מאת christ1

xcpo
xcpo
more options

Here's the message I get. Norton wants to delete entire compressed inbox and sent folders. Don't want to lose my entire inbox.

Unresolved Threats: Risks in compressed file "Inbox" 

Type: Compressed
Risk: High (High Stealth, High Removal, High Performance, High Privacy)  
Categories: Virus
Status: Not Attempted
-----------
1 File

[documentattached.exe] inside of [documentattached.7z] inside of [unknown1d06fe7e.data] inside of [c:\users\...- Not Attempted


Risks in compressed file "Sent" 

Type: Compressed
Risk: High (High Stealth, High Removal, High Performance, High Privacy)  
Categories: Virus
Status: Not Attempted
-----------
1 File

[documentattached.exe] inside of [documentattached.7z] inside of [unknown033a93b2.data] inside of [c:\users\paul\... - Not Attempted

Here's the message I get. Norton wants to delete entire compressed inbox and sent folders. Don't want to lose my entire inbox. Unresolved Threats: Risks in compressed file "Inbox" Type: Compressed Risk: High (High Stealth, High Removal, High Performance, High Privacy) Categories: Virus Status: Not Attempted ----------- 1 File [documentattached.exe] inside of [documentattached.7z] inside of [unknown1d06fe7e.data] inside of [c:\users\...- Not Attempted Risks in compressed file "Sent" Type: Compressed Risk: High (High Stealth, High Removal, High Performance, High Privacy) Categories: Virus Status: Not Attempted ----------- 1 File [documentattached.exe] inside of [documentattached.7z] inside of [unknown033a93b2.data] inside of [c:\users\paul\... - Not Attempted

כל התגובות (1)

christ1
christ1
  • Top 25 Contributor
more options

Do not let your anti-virus s/w scan your Thunderbird profile folder. This would be asking for trouble, as you're finding out the hard way.

To locate your profile folder:
AppMenu button - Help - Troubleshooting Information - Profile Directory - Open Directory

If your anti-virus s/w did already make changes to your mail file(s), it's very likely something gets corrupted resulting in lost messages. So make sure you do have a backup of your profile.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring