did not solve the problem.
locking this thread - please continue in your original thread - https://support.mozilla.org/en-US/questions/996546 - to keep your question and the support answers in the same thread
I have tried clearing the cache by going to option/adv/network and clear now the you have advised me to do, but it says my cache is currently using 0 bytes of disk space.
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Hi,
I believe the problem is "Firefox can't establish a connection to the server at www.verizon.com." which is still not working for you.
Have you tried another browser? or Firefox in safe mode http://www.wikihow.com/Start-Firefox-in-Safe-Mode