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website section I use monthly comes up with symbols and cannot get information

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
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  • के द्वारा अंतिम प्रतियुतर jscher2000 - Support Volunteer

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Monthly I pull up Illinois Department of Revenue for municipal sales tax distribution. 2016 and all other older amounts come up gibberish and cannot pull up information I need. Checked with Illinois Revenue and site is working.

Monthly I pull up Illinois Department of Revenue for municipal sales tax distribution. 2016 and all other older amounts come up gibberish and cannot pull up information I need. Checked with Illinois Revenue and site is working.

चुने गए समाधान

Is this information in a web page or in a PDF document?

If it is a web page, please see cor-el's earlier suggestions.

If it's a PDF document, try using a different viewer in Firefox or using an external application to view the PDF. This article has more information on how to change your PDF viewer setting: View PDF files using Firefox’s built-in viewer.

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Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

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चयनित समाधान

Is this information in a web page or in a PDF document?

If it is a web page, please see cor-el's earlier suggestions.

If it's a PDF document, try using a different viewer in Firefox or using an external application to view the PDF. This article has more information on how to change your PDF viewer setting: View PDF files using Firefox’s built-in viewer.