Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot open Firefox

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 1 view
  • के द्वारा अंतिम प्रतियुतर Xircal

hlohmiller
hlohmiller
more options

When I click on the Firefox icon on my laptop...I get a message that says I need to "close firefox before opening up a new window". The problem is, I'm not in Firefox and I have done all the troubleshooting I can think of and I still get the error message. HELP!

I tried closing the process out in the Task Manager, but firefox.exe isn't even listed as running.  :(

When I click on the Firefox icon on my laptop...I get a message that says I need to "close firefox before opening up a new window". The problem is, I'm not in Firefox and I have done all the troubleshooting I can think of and I still get the error message. HELP! I tried closing the process out in the Task Manager, but firefox.exe isn't even listed as running. :(

hlohmiller द्वारा सम्पादित

All Replies (1)

Xircal
Xircal
more options

Right click a blank part of the Windows Taskbar at the foot of your desktop and choose Task Manager.

Then click the tab called Processes and then find firefox.exe in the list. You can sort the list alphabetically if you like by clicking the header called "Image Name".

Next, right click it and choose End Process. Confirm when you see the warning notice.

You should be able to restart it afterwards.

See also Firefox hangs or is not responding - How to fix for troubleshooting steps.