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Thunderbird account doesn't retrieves mail correctly

  • 1 wotmołwa
  • 0 ma tutón problem
  • Poslednja wotmołwa wot sfhowes

she-fox
she-fox
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Hello,

my Thunderbird account doesn't retrieves my mail correctly. I have four accounts with the provider Mail.de. Since round about three weeks Thunderbird retrieves all these mails just over night. During the day I receive them just sporadically or not at all - even when I try to retrieve them manually. Also Thunderbird will not synchronise my mail accounts on my phone, tablet and notebook. When I log in with my mail provider I have no problems. The mails are there and I can open and read them. But Thunderbird will not retrieve them. I'm able to send mails but they are not copied into the sent folder and/or I get a error message that they could not be saved in the sent folder or not be sent at all. So I'm never sure if they are sent or not. My google mail account has no problem. With that one I can send and receive mails with Thundrbird without problems.

I contacted my mail provider Mail.de but they said, with my accounts is everything allright. So the problem has to be with Thunderbird. The selfdiagnosis of Thunderbird shows no errors.

I hope very much that you are able to help me. I have Thunderbrid since years and I'm very happy with this program. When you need further information for the bug-fix let me know please.

Sincerely

Hello, my Thunderbird account doesn't retrieves my mail correctly. I have four accounts with the provider Mail.de. Since round about three weeks Thunderbird retrieves all these mails just over night. During the day I receive them just sporadically or not at all - even when I try to retrieve them manually. Also Thunderbird will not synchronise my mail accounts on my phone, tablet and notebook. When I log in with my mail provider I have no problems. The mails are there and I can open and read them. But Thunderbird will not retrieve them. I'm able to send mails but they are not copied into the sent folder and/or I get a error message that they could not be saved in the sent folder or not be sent at all. So I'm never sure if they are sent or not. My google mail account has no problem. With that one I can send and receive mails with Thundrbird without problems. I contacted my mail provider Mail.de but they said, with my accounts is everything allright. So the problem has to be with Thunderbird. The selfdiagnosis of Thunderbird shows no errors. I hope very much that you are able to help me. I have Thunderbrid since years and I'm very happy with this program. When you need further information for the bug-fix let me know please. Sincerely

Wšě wotmołwy (1)

sfhowes
sfhowes
  • Top 10 Contributor
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First, are the accounts on all devices set up as POP or IMAP, or a combination? Second, are the settings and instructions followed according to the mail.de recommendations? Third, what is the security software, such as antivirus or VPN?

Finally, do you have separate smtp servers for each account, and each account is set to send on an smtp with a matching User Name?

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