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Can't set up IMAP mail - configuration cannot be verified

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  • 30 kunjungan
  • Balasan terakhir oleh lobeish

lobeish
lobeish
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Hi,

I'm having trouble setting up the IMAP mail from my work exchange server in a fresh install of Thunderbird. Once I'd put in the server address Thunderbird retrieved all of the security settings, which I've checked agains the provided settings that are listed in the webmail. I've also used these settings to set up IMAP mail on my phone to triple check everything. However, in the account set-up screen I still recieve the message "Configuration cannot be verified - Is your username/password correct?" (again, I checked everything I was using independently and they were accepted). Once I got out of the initial set-up screen the error changed to the following:

"The Kerberos/GSSAPI ticket was not accepted by the IMAP server <my email address>. Please check that you are logged into the Kerberos/GSSAPI realm."

The only possibility that I can think of is that Thunderbird is trying to use my email address instead of the server to authenticate which is why I'm recieving the error. The mail address is xx@uu.nl while the server is soliscom.uu.nl.

Any help or suggestions that anyone has would be welcome, Cheers.

Hi, I'm having trouble setting up the IMAP mail from my work exchange server in a fresh install of Thunderbird. Once I'd put in the server address Thunderbird retrieved all of the security settings, which I've checked agains the provided settings that are listed in the webmail. I've also used these settings to set up IMAP mail on my phone to triple check everything. However, in the account set-up screen I still recieve the message "Configuration cannot be verified - Is your username/password correct?" (again, I checked everything I was using independently and they were accepted). Once I got out of the initial set-up screen the error changed to the following: "The Kerberos/GSSAPI ticket was not accepted by the IMAP server <my email address>. Please check that you are logged into the Kerberos/GSSAPI realm." The only possibility that I can think of is that Thunderbird is trying to use my email address instead of the server to authenticate which is why I'm recieving the error. The mail address is xx@uu.nl while the server is soliscom.uu.nl. Any help or suggestions that anyone has would be welcome, Cheers.

Solusi terpilih

Under Tools/Account Settings/accountname/Server Settings, check what you have for Authentication method. "Normal password" is the most common setting for secure connections, not Kerberos/GSSAPI, which seems to be why you get the error message.

But if you are sure that Kerberos/GSSAPI authentication is required, see this article for instructions on how to make the necessary change in Config. editor:

https://itservices.stanford.edu/service/emailcalendar/email/config/thunderbird_imap_kerb

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sfhowes
sfhowes
  • Top 25 Contributor
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Solusi Terpilih

Under Tools/Account Settings/accountname/Server Settings, check what you have for Authentication method. "Normal password" is the most common setting for secure connections, not Kerberos/GSSAPI, which seems to be why you get the error message.

But if you are sure that Kerberos/GSSAPI authentication is required, see this article for instructions on how to make the necessary change in Config. editor:

https://itservices.stanford.edu/service/emailcalendar/email/config/thunderbird_imap_kerb

lobeish
lobeish Pemilik pertanyaan
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Thanks a lot that sorted the problem right out