The crash report is several pages of data that we need to see.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

.bp-da0b2175-92cc-4eb6-a6f2-b2fe32150613

These were flagged in the report;

Signature shutdownhang

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/

Hi Jdolt,

All we need is the Crash ID including its preceding bp- You will not notice it in Post a Reply preview but forum software generates a link after you post

This has already been discovered as a bug and is marked critical. (Currently #6 topcrash @13K per week) That particular signature is new in Fx38 AFAIK but I note Fx37 had unresolved shutdown hangs.

I presume it is hanging and forcing a shutdown, rather than just being a problem when you elect to shutdown Firefox. Can you try to post a CrashID that you know is from an instance where

1. You did not deliberately try to shutdown Firefox
2. You are using Firefox's safe mode (Lets rule out extensions, especially toolbars or security related ones as part of the cause)

• If possible add a comment when submitting the report, mentioning it is a forced shutdown; if that is the case.

This may turn out to be one of the bug signatures that has multiple possible causes. Do you still even get crashes in Firefox's safemode ?

• Diagnose Firefox issues using Troubleshoot Mode

As Firefox is not viable at present it may be worth installing a third party, additional browser: Firefox Portable ESR; until we can get to the bottom of this problem.

• http://portableapps.com/apps/internet/firefox-portable-esr

For variety of reasons that is unlikely to crash, and does not interfere with the current standard Firefox Release, it is a separate install, and will even run off a memory stick.

For forum cross referencing purposes

• Your Report for CrashID bp-da0b2175-92cc-4eb6-a6f2-b2fe32150613
• SignatureSignature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown()
• Related Bugs
  • 1136891NEW --- shutdownhang in nsThread::Shutdown() coming from ScopedXPCOMStartup::~ScopedXPCOMStartup()
  • 1134620NEW --- shutdownhang in nsThread::Shutdown() on restart for applying update

Thanks, too many options for an old f**t like me, BUT, 38.0.5 is HANGING ON EXIT ONLY. It seems to hold in the hung mode for several minutes, such as: Do my thing for whatever amount of time, click HOME (about:blank), click History - Clear Recent History - Clear ALL - Clear Now and click the X to close, within 5 minutes try to go to another website/page/bookmark and the Crash Report dialogue comes up and I have to click the Quit FF to then have it open to the link I clicked after the original close/exit.

Hope this clarifies the question enough. I'd cleared all previous Crash Reports so cannot post them, sorry.

Thanks Guys.

Please post your most recent crash report numbers.

ID: f0154888-cd11-4b05-914f-2ead82150615 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown()

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown() More Reports Search UUID f0154888-cd11-4b05-914f-2ead82150615 Date Processed 2015-06-15 01:55:28.459590 Uptime 543 Last Crash 117941 seconds before submission Install Age 1010178 since version was first installed. Install Time 2015-06-03 09:14:49 Product Firefox Version 38.0.5 Build ID 20150525141253 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x634eb897 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 9.17.10.2843 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes sp-processor01_phx1_mozilla_com.28287:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

Adapter Vendor ID

0x8086

Adapter Device ID

0x0116

Total Virtual Memory

4294836224

Available Virtual Memory

3372929024

System Memory Use Percentage

24

Available Page File

14843367424

Available Physical Memory

6407442432

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

   1136891NEW --- shutdownhang in nsThread::Shutdown() coming from ScopedXPCOMStartup::~ScopedXPCOMStartup()
   1134620NEW --- shutdownhang in nsThread::Shutdown() on restart for applying update

Crashing Thread Frame Module Signature Source 0 xul.dll mozilla::`anonymous namespace'::RunWatchdog(void*) js/src/jit/MacroAssembler.h 1 nss3.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c 2 nss3.dll pr_root nsprpub/pr/src/md/windows/w95thred.c 3 msvcr120.dll _callthreadstartex f:\dd\vctools\crt\crtw32\startup\threadex.c:376 4 msvcr120.dll msvcr120.dll@0x2c000 5 kernel32.dll BaseThreadInitThunk 6 ntdll.dll __RtlUserThreadStart 7 ntdll.dll _RtlUserThreadStart

Many users find this problem goes away if they exit using the menu instead of the red "X" button. I'm not sure of the exact difference, but if you can get into the habit, it may work around whatever the problem is.

Exit using either:

• "3-bar" menu button > "power" button in the lower right corner
• (menu bar - tap the Alt key to activate if needed) File > Exit

NONE of your suggestions work. FF38 is apparently so full of holes and bugs that I will most likely uninstall it and go back to the hated IE. Totally frustrating.

Bye guys, I'm done. No need to reply or ask additional questions, I won't likely answer.

Thanks for trying.

A lot of Norton users are frustrated with Firefox this week, since the two programs are not playing well together.

If the basic steps of

• Exit Firefox using the menu and not the "red X" button, and
• Disable the Norton Toolbar extension

did not help with your shutdown crashes, I suggest trying again later this week. Symantec issues regular updates, so by then the latest Symantec LiveUpdate and Firefox update might have resolved the issue.