Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox crashes

  • 3 balas
  • 2 memiliki masalah ini
  • 11 kunjungan
  • Balasan terakhir oleh FredMcD

DaDruid
DaDruid
more options

A soon as Firefox starts and I attempt to go to any page beyond my home page (home page is Google) Mozilla crashes. I have attempted Facebook, Google search and each time Firefox crashes.

Crash ID: bp-eb36cffe-2d3c-4059-a12d-91fdf2150706

A soon as Firefox starts and I attempt to go to any page beyond my home page (home page is Google) Mozilla crashes. I have attempted Facebook, Google search and each time Firefox crashes. Crash ID: bp-eb36cffe-2d3c-4059-a12d-91fdf2150706

Semua Balasan (3)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

DaDruid
DaDruid Pemilik pertanyaan
more options

bp-d64e0205-01fe-44f8-b341-f6a6f2150706 7/6/2015 5:58 PM bp-27c386c2-ae09-4a48-8be3-59c362150706 7/6/2015 5:48 PM bp-5349325c-dd35-493d-b00d-96a172150706 7/6/2015 5:45 PM bp-191857fc-32fc-4bab-b049-00f772150706 7/6/2015 5:41 PM bp-907fe9dd-eefa-4350-954f-9280c2150706 7/6/2015 5:41 PM bp-b9aef35a-95c7-44b9-9c0a-5be1b2150706 7/6/2015 5:15 PM bp-8827fee2-b120-4d3b-81e7-885fa2150706 7/6/2015 5:15 PM bp-34d4409b-2fd7-4407-ba70-db8202150706 7/6/2015 5:14 PM bp-37ecbb14-8453-48e8-8364-2218b2150706 7/6/2015 5:14 PM bp-23538dea-54d2-4b8d-af11-3eea72150706 7/6/2015 5:11 PM bp-e256a657-7dc4-4c63-9297-a9ac62150706 7/6/2015 5:09 PM bp-22ff28b2-fdc4-49f7-ac45-eef262150706 7/6/2015 5:09 PM bp-eb36cffe-2d3c-4059-a12d-91fdf2150706 7/6/2015 5:04 PM

FredMcD
FredMcD
more options

Let's see. The crash reports flagged;

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Run the Windows Update Program.