Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox crashes

  • 2 balas
  • 1 memiliki masalah ini
  • 7 kunjungan
  • Balasan terakhir oleh cor-el

jdollg
jdollg
more options

Every time I attempt to start Firefox, it crashes and I receive a crash report. Here is the latest crash report ID: Crash ID: bp-49887c73-6ce4-4526-9db3-d28f9217013. Can someone please assist with this?

Every time I attempt to start Firefox, it crashes and I receive a crash report. Here is the latest crash report ID: Crash ID: bp-49887c73-6ce4-4526-9db3-d28f9217013. Can someone please assist with this?

Semua Balasan (2)

FredMcD
FredMcD
more options

The crash report number is not correct (nothing found).

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The crash report ID you posted is one character too short. 

bp-49887c73-6ce4-4526-9db3-d28f92170131
  • Firefox 51.0.1 Crash Report [@ klsihk.dll@0x4e60 ]

That is a problem with your Kaspersky security software. See if you can find on update for your Kaspersky software or contact Kaspersky for suport.