Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Why Adobe Acrobat forms won't display in Firefox, but display in IE

  • 1 balas
  • 4 memiliki masalah ini
  • 11 kunjungan
  • Balasan terakhir oleh Happy112

more options

Tried to download and view a PDF from the government of canada website, specifically http://www.cic.gc.ca/english/pdf/kits/forms/IMM1344E.pdf it reports


To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html


But I have the latest version installed, 17.009.20044. and the the latest Windows 8.1 updates as at 15 May 2017

When using IE (11.0.9600.18666) , everything works fine, the form can be download, viewed and saved.

How to fix?

Tried to download and view a PDF from the government of canada website, specifically http://www.cic.gc.ca/english/pdf/kits/forms/IMM1344E.pdf it reports ----- To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html ----- But I have the latest version installed, 17.009.20044. and the the latest Windows 8.1 updates as at 15 May 2017 When using IE (11.0.9600.18666) , everything works fine, the form can be download, viewed and saved. How to fix?

Solusi terpilih

Hi   !
Please go to :

3-bar menu => Options => Applications Scroll down till you find 'Portabel Document Format (PDF)'   and click on the little black arrow next to ' Preview in Firefox' Then click on 'Use other'   and choose   'Adobe Acrobat Reader DC' Don't forget to click   'OK'

(Firefox has a built-in PDF reader - hence the 'Preview in Firefox')

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (1)

more options

Solusi Terpilih

Hi   !
Please go to :

3-bar menu => Options => Applications Scroll down till you find 'Portabel Document Format (PDF)'   and click on the little black arrow next to ' Preview in Firefox' Then click on 'Use other'   and choose   'Adobe Acrobat Reader DC' Don't forget to click   'OK'

(Firefox has a built-in PDF reader - hence the 'Preview in Firefox')