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Firefox is not letting me access my email through Comcast.

Oldelor
Oldelor
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I am trying to access my email through Comcast and Firefox won't open it because of a pop-up.

I am trying to access my email through Comcast and Firefox won't open it because of a pop-up.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, what does the popup say?

If you think a picture would be helpful in this case, we have an article about how to capture that: How do I create a screenshot of my problem? Please cut out or blur any sensitive information before attaching the image to your reply.

Also, if you are seeing a bar with an allow button, or if you get a blank page after entering your login, you could try switching a setting here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences

In the left column, click Advanced. Then on the right side, with the "General" mini-tab active, make sure the following is not selected (box is not checked): "Warn me when websites try to redirect or reload the page"