Does the soft phone use an add-on?

One of the main effects of the Firefox 56.0.1 update was to switch 64-bit Windows users from the traditional 32-bit version of Firefox to the 64-bit version. We've received a number of reports of disabled or missing extensions after the migration, as they apparently cannot run on 64-bit Firefox.

If your investigation doesn't yield any solutions, it is worth trying a return to 32-bit Firefox.

While normally this kind of change is seamless -- the installer detects your existing data and preserves everything -- you might want to make a backup "just in case."

• Back up and restore information in Firefox profiles
• How to opt out of 32-bit Firefox migration to 64-bit

Note: If you decide to try 64-bit Firefox on the same system at some point in the future, see: How to switch from 32-bit to 64-bit Firefox.

Thanks.

How do I get back to 32-bit ??

Not a computer person

raymonis said

How do I get back to 32-bit ??

You download the installer for 32-bit Firefox and run it. Please see the articles I linked to in the earlier reply for full details.

Thanks !