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Update trashed personal data I need to recover.

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  • Balasan terakhir oleh christ1

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Is my data gone forever?

Earlier today I upgraded to Firefox_64bit_v65.0.2 and Thunderbird_v60.5.2, resulting in the loss of all local email folders and all (8) calendars I use daily. __George

Is my data gone forever? Earlier today I upgraded to Firefox_64bit_v65.0.2 and Thunderbird_v60.5.2, resulting in the loss of all local email folders and all (8) calendars I use daily. __George

Semua Balasan (7)

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What happens when you start Thunderbird? Does the new account wizard come up?

It is highly unlikely that your problem is related to the update.

Diperbarui oleh christ1 pada

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The account wizard requested data that I supplied, then Thunderbird opened to my preferred default tab of Calendar View. Only calendar that then displayed was a blank “home” calendar, with none of my previously available eight calendars being accessible for displaying. Tried first solution found at: https://support.mozilla.org/en-US/kb/calendar-updates-issues-thunderbird without producing any observable results or consequences. The application updates appear to have replaced Firefox and Thunderbird/Lightning rather than simply updating the applications, although I find Thunderbird add-ons previously installed remain present. Thank you for your interest and endeavors. _George

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It seems Thunderbird lost track of your existing profile (for whatever reason), and started with a new one.

Follow the instructions below to navigate to your 'Profiles' folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird#Windows_Vista.2C_7.2C_8.1_and_10

Please post a screenshot with the 'Profiles' folder selected in Windows Explorer showing it's contents.

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My old and new Thunderbird profile contents are attached.

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I was more interested in one level higher, i.e. the contents of the 'Profiles' folder.

Are there any other profile folders than 'eaascz68.default' and '_(old)_eaascz68.default' ?

You'd also need to explain what 'old' and 'new' profile means, how you got to '_(old)_eaascz68.default', and why.

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There are two files in the Thunderbird folder named “Profiles”:

1. The file eaascz68.default was newly created upon restarting Thunderbird following the instructions in the remedy offered at: https://support.mozilla.org/en-US/kb/calendar-updates-issues-thunderbird

2. The file _old_eaascz68.default is the sole prior existing profile (eaascz68.default) that the above mentioned instructions suggested I rename to disable and preserve it prior to rebooting to create a new profile. It was my choice to rename that prior existing file by appending the descriptive term “_old_” to give it the name _old_eaascz68.default.

Attached is the screenshot “up one level” you requested.

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1. The file eaascz68.default was newly created upon restarting Thunderbird following the instructions in the remedy offered at: https://support.mozilla.org/en-US/kb/calendar-updates-issues-thunderbird

I'd be curious where in the article is stated to create a new profile. Can you elaborate on which instructions you followed, and what exactly you did?