Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Fire fox wanted to restart because it was slow. Bookmarks are gone. Tried to restore and get unable to process back up file

  • 2 balas
  • 1 memiliki masalah ini
  • 7 kunjungan
  • Balasan terakhir oleh McCoy

more options

As I said, firefox determined it was opening slow and wanted to restart so I let it and it wiped everything out. I went to the folder on my desktop it created that says old firefox data and all the bookmark backups are there. I tried many times to restore a bunch of them and get the error message unable to process the back up file

As I said, firefox determined it was opening slow and wanted to restart so I let it and it wiped everything out. I went to the folder on my desktop it created that says old firefox data and all the bookmark backups are there. I tried many times to restore a bunch of them and get the error message unable to process the back up file

Semua Balasan (2)

more options

What file were you trying to access and how?

more options

killroy321 said

error message unable to process the back up file

Hello killroy321,

This may be caused by problems with the places.sqlite database in your profile folder.

Would you do this please :

Type in the address bar about:support and press Enter. Scroll all the way down to "Places Database" => Integrity, and click "Verify Integrity".

If that doesn't help, then on the "about:support" page scroll down to "Profile Folder" and click on "Open Folder".

With Firefox closed remove any places.sqlite files in your profile folder (with Firefox closed).

Any luck ?