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Unable to start Thunderbird [caused by Bitdefender]

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  • Balasan terakhir oleh Wayne Mery

mbunjes
mbunjes
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Everytime I try to start Thunderbird I get a window saying "Thunderbird had a problem and crashed". I've tried doing a clean install several times, removing my profiles and installation folder completely to no avail. Tried starting it in safe mode with the same result.

Everytime I try to start Thunderbird I get a window saying "Thunderbird had a problem and crashed". I've tried doing a clean install several times, removing my profiles and installation folder completely to no avail. Tried starting it in safe mode with the same result.

Diperbarui oleh Wayne Mery pada

Solusi terpilih

Did you start Windows in safe mode? Startup crashes are often due to incompatible security/AV programs, which are bypassed in safe mode. Bitdefender is one that's caused problems recently.

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Semua Balasan (5)

sfhowes
sfhowes
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Solusi Terpilih

Did you start Windows in safe mode? Startup crashes are often due to incompatible security/AV programs, which are bypassed in safe mode. Bitdefender is one that's caused problems recently.

mbunjes
mbunjes Pemilik pertanyaan
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Ok, I restarted Windows in safe mode and sure enough, Thunderbird worked. I immediately uninstalled Bitdefender and installed another Virus scanner. Thunderbird is working again. Thank you.

deimios666
deimios666
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Can confirm. The problem is caused by Bitdefender's Advanced Threat Defense module.

If you disable said module or if you add Thunderbird.exe to the exceptions the crash doesn't occur.

Wayne Mery
Wayne Mery
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deimios666 said

Can confirm. The problem is caused by Bitdefender's Advanced Threat Defense module. If you disable said module or if you add Thunderbird.exe to the exceptions the crash doesn't occur.

Hi deimios666.

https://forum.bitdefender.com/index.php?/topic/81641-latest-update-breaks-thunderbird/&do=findComment&comment=293676 describes a process to submit information to the vendor, information then need to diagnose the problem.

If you can give them that information it would be very helpful.

Wayne Mery
Wayne Mery
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If you still crash with Bitdefender enabled, please create a new topic https://support.mozilla.org/en-US/questions/new/thunderbird/form and put Bitdefender in the title. Thanks