Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Firefox screenshots will not work

  • 10 balas
  • 1 memiliki masalah ini
  • 30 kunjungan
  • Balasan terakhir oleh Tom_798

more options

I cannot copy or download any screenshots I take. I download, computer shows "failed" every time. I copy into a new notepad on my computer using the copy link & then Control + V, it does nothing. I do get a message that the screenshot I take has been copied to the clipboard. What could be the problem?

Thank you in advance.

I cannot copy or download any screenshots I take. I download, computer shows "failed" every time. I copy into a new notepad on my computer using the copy link & then Control + V, it does nothing. I do get a message that the screenshot I take has been copied to the clipboard. What could be the problem? Thank you in advance.

Diperbarui oleh Tom_798 pada

Solusi terpilih

Here are links to a mozilla articles that may offer some insight to screenshot.

https://wiki.mozilla.org/Firefox/Screenshots/FAQs

https://support.mozilla.org/en-US/kb/firefox-screenshots

One section says that screenshot does not work in Private Browsing mode. Are you using that mode? Tools | Options | Privacy & Security --> History --> Always use private browsing mode (checked).

The second link shows how to check firefox about:config to check the internal setting. extensions.screenshots.disabled should be 'false'

Or you may have a corrupt file that is preventing Firefox for working as designed. Some times you can solve that type of problem by

  1. restarting your browser,
  2. restarting your device, or possibly
  3. uninstall/reinstall firefox.
Baca jawaban ini dalam konteks 👍 0

Semua Balasan (10)

more options

hgw53t said

Diperbarui oleh Tom_798 pada

more options

You can only paste a screenshot in an image editor or HTML capable application. I don't think that Notepad falls in this category. Download however should make it possible to save the screenshot locally as a .jpg image.

Are you using the builtin Firefox screenshot feature or an extension ?

more options

I'm using the builtin Firefox screenshot feature.

more options

Notepad and Notepad++ are TEXT editors and do not allow the display of images. As cor-el mentioned in his post, your screenshot can only be copied from the clipboard into an IMAGE friendly application.

Diperbarui oleh gild pada

more options

What happens if you try to download the screenshot ?

Do you get a prompt where to save the image and under what name ?

The screenshot will normally be saved to the default download location as set in "Options/Preferences -> General -> Downloads", so make sure you have write permission to this location.

more options

Here is a screenshot from my Paint Program on my computer:

more options

When you take a screenshot with the ... menu, either full page or visible are you given the choice to either 'Copy' or 'Download'? Does the download (to a folder) also fail? It should open a window to save to a folder.

more options

I click on the download button & all I get is the "failed......" as shown in my last post (screenshot). It does not open a window to save to a folder. I have looked in my downloads & documents & they are not being saved.

more options

Solusi Terpilih

Here are links to a mozilla articles that may offer some insight to screenshot.

https://wiki.mozilla.org/Firefox/Screenshots/FAQs

https://support.mozilla.org/en-US/kb/firefox-screenshots

One section says that screenshot does not work in Private Browsing mode. Are you using that mode? Tools | Options | Privacy & Security --> History --> Always use private browsing mode (checked).

The second link shows how to check firefox about:config to check the internal setting. extensions.screenshots.disabled should be 'false'

Or you may have a corrupt file that is preventing Firefox for working as designed. Some times you can solve that type of problem by

  1. restarting your browser,
  2. restarting your device, or possibly
  3. uninstall/reinstall firefox.

Diperbarui oleh gild pada

more options

Uninstalling/ Reinstalling seemed to do the trick. I don't believe I had ever done that before. I would usually Refresh Firefox if I had a problem. Thanks!